Aura Skinfit Policies
Our policies
Aura Skinfit focuses on the skin health for our clients and in providing a good environment. For that reason, we ask that you look through our policies before scheduling an appointment.
Late arrivals
Please come at least 10 min early for the appointment before the scheduled appointment time. If you arrive late, you will only be given the amount of time the treatment session will last. To be able to get your full treatment, please arrive early.
Cancellations/Reschedules
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 48 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments; Please notify us by email if your cancellation is outside of our normal business hours or you’re unable to reach us by phone: valentina@auraskinfit.com
ANY APPOINTMENTS CANCELED/RESCHEDULED OR CHANGED WITHOUT POLICY’S HOURS’ NOTICE WILL RESULT IN A CHARGE EQUAL TO 20 DOLLARS. ALL “NO SHOWS” WILL BE CHARGED 50% OF THE RESERVED SERVICE AMOUNT.
We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.
Sick or feeling unwell
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse. We also would like to remind you we want to make sure to respect and protect everyone's well-being.
Payment Policy
A valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments are due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks.
Medical Conditions
Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.
Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease
Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, Must wait at least 2 weeks before any facial treatment can be performed.
Individuals prescribed Accutane (Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.
Prices and Services
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gratuity
Gratuities are not included in the price of services, memberships or packages. Eighteen to twenty percent of the total service is an industry standard.